THE PROBLEM
Bookings came in by phone and email, and each one was copied by hand: into the list, into the confirmation, into the invoice. The seating plan for every show was drawn on paper, so with a full house one slip meant two people in one seat.
WHAT WE BUILT
A panel with a booking database that carries a request from the first email to the invoice, a CRM integration, an AI agent answering the repeat questions in the inbox — plus a new website and identity. Full list of solutions below.
THE RESULT
The seating plan is ready the moment the last booking arrives — nobody draws it any more. Confirmations and invoices go out without the team, including evenings and weekends, when most requests come in. A season with more shows was handled by the same team, without an extra person on bookings.